Maison Blue Castle Coonawarra Cabernet Sauvignon

Faulty products

If a product you have purchased from Maison Blue is faulty, damaged (excluding damage caused by misuse), wrongly described or breaches a consumer guarantee, we will cheerfully refund your money, exchange or, where possible, repair the product. 

To make a claim under our faulty returns policy, please contact our Customer Care Team to organise the faulty product to be returned.

We will ask you for a valid proof of purchase when returning a faulty product. If your purchase incurred a delivery fee, then we will also cover the cost of delivery for the return.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.

Change of mind return

Maison Blue happily gives you a refund or an exchange if you have changed your mind on a purchase, provided that the product is:

• returned within 90 days after it has been purchased; 
• not opened or damaged, and in a re-saleable condition;
• within its use by or best before date; and
• still in its original packaging (eg. when the product was sold in a carton, the carton must be unopened). 

Please also bring your proof of purchase with you when returning a product under the change of mind policy. Please note that the delivery fee incurred will not be refunded if a purchase is returned as part of the change of mind policy.

How to return or exchange?

The fastest way to obtain a return or replace your purchase is to visit our office where our team will be able to assist you immediately. If visiting us is not convenient for you, then please contact our Customer Care Team to discuss the available options.

STANDARD DELIVERY

We offer FREE standard delivery Australia wide.

Our standard delivery is a regular shipping service that does not include shipping overnight at expensive rates, or any other special provisions to deliver products fast. We now offer contactless standard delivery.

Our contactless standard delivery comes with a reasonable shipping time and full tracking so that you and us, both can see when the package has been delivered.

Pick Up

We offer FREE pick up from our office. We will contact you when the order is ready to pickup.

Address: Shop 3, 74-76 Sir Donald Bradman Drive, Hilton SA 5033

Cost: FREE

 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from maisonblue.com.au (the “Site”).

Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by using the links below:

Facebook: https://www.facebook.com/settings/?tab=ads

Google: https://www.google.com/settings/ads/anonymous

Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@maisonblue.com.au or by mail using the details provided below:

Maison Blue
[Re: Privacy Compliance Officer]
Shop 3, 74-76 Sir Donald Bradman Drive, Hilton SA 5033, Australia

Address: Shop 3, 74-76 Sir Donald Bradman Drive, Hilton SA 5033, Australia
Phone: +61 8 8557 8571
Email: info@maisonblue.com.au