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Returns & Refunds Policy

Our Commitment

At Maison Blue, we take pride in producing and delivering premium Australian wines and sparkling wines directly to our customers.
We carefully inspect every order before dispatch to ensure your wines arrive safely and in excellent condition. If there is an issue with your order, our team is here to assist you.
Your rights under the Australian Consumer Law (ACL) are always respected.

Damaged, Faulty or Incorrect Orders

If your wine arrives damaged, faulty, or you receive an incorrect product, please contact us within 7 days of delivery.
To help us resolve your request quickly, please provide:

  • Order number 

  • Photos of the damaged bottle(s) and packaging 

  • Details of the issue 

After reviewing your request, we may provide:

  • A replacement product 

  • A refund for the affected item 

  • Store credit (where appropriate) 

Wine Bottle Damage During Delivery

We understand that wine bottles are fragile and can occasionally be affected during transportation.
If your order arrives damaged:

  • Please keep the original packaging 

  • Take clear photos of the damaged product 

  • Contact our customer service team before disposing of the item 

We will work with you to arrange the best possible solution.

Change of Mind Returns

Due to the nature of alcoholic beverages, we do not accept returns or refunds for:

  • Change-of-mind purchases 

  • Incorrect wine selection 

  • Personal taste preferences 

  • Unwanted gifts 

  • Orders placed incorrectly by the customer 

Please carefully review your order details before completing your purchase.

Opened Bottles

For quality and safety reasons, opened wine bottles cannot be returned unless the product is confirmed to be faulty or affected by a quality issue.

Refund Processing

Once your refund has been approved:

  • Refunds will be issued to the original payment method 

  • Processing times may vary depending on your bank or payment provider 

  • Please allow 5–10 business days for funds to appear 

Vintage Changes

Wine is a seasonal product. Occasionally, vintage availability may change due to stock levels.
If a vintage change occurs, we will notify you before shipment where possible.

Contact Us

For any return or refund enquiries:
Email: info@maisonblue.com.au
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (AEST)

Responsible Service Statement

We are committed to the responsible sale and supply of alcohol.
You must be 18 years or older to purchase alcohol from our website.

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