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Return and Refund Policy

Faulty products

If a product you have purchased from Maison Blue is faulty, damaged (excluding damage caused by misuse), wrongly described or breaches a consumer guarantee, we will cheerfully refund your money, exchange or, where possible, repair the product. 

To make a claim under our faulty returns policy, please contact our Customer Care Team to organise the faulty product to be returned.

We will ask you for a valid proof of purchase when returning a faulty product. If your purchase incurred a delivery fee, then we will also cover the cost of delivery for the return.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.

Change Of Mind Return

At Maison Blue, we care about your storage needs and go the extra mile to make sure you are satisfied with our services. Our clients can count on Affordable Packing Supplies when they choose to work with us. Since 2000, we have provided clients a wide range of features for them to enjoy. These features set us apart from competitors in the industry.

How to return or exchange?

The fastest way to obtain a return or replace your purchase is to visit our office where our team will be able to assist you immediately. If visiting us is not convenient for you, then please contact our Customer Care Team to discuss the available options.

Return and Refund Policy: Our Offerings
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